Negotiation Advice From the Rolling Stones

You can’t always get what you want
But if you try sometimes you just might find
You get what you need

Negotiation is the core of effective dispute resolution. My Slaw.ca column this month looks at the difference between “wants” and “needs”. Many negotiators get hung up over “winning” – getting what they want – when they should be focussed on satisfying as many needs as possible.