Mediator Scot Beckenbaugh played a pivotal role in settling the NHL lockout earlier this month. Accounts of his role in opening lines of communication, restoring an element of trust and co-operation and helping the parties work out critical elements of the final deal provide an excellent case study of the role a neutral facilitator or mediator can play in any difficult contract negotiations. Read more about Mr. Beckenbaugh’s work on the CBC website and in the Globe and Mail online (here and here).
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